From the time you submit your return to your agent, it can take up to 14 days before we receive the return. You will receive a return confirmation via email as soon as we have received your return.
Card payment/Direct payment:
The refund is made within 1-5 banking days (after receipt of return confirmation) to the same account that was used for the purchase.
SVEA invoice/SVEA Partial payment:
When we have received your return, SVEA will correct your invoice within 1-5 banking days (after receiving return confirmation). Read more about this here. In order for you to be reimbursed, your return needs to be approved. The product must be returned within 30 days. The products must be sent back well packaged and in good condition. In the case of returns, fees for faster delivery or invoice fees are not refunded. Once you have received a return confirmation to your email, the process for your refund starts.