Buy refurbished product that has been tested and refurbished by our technicians
Frequently Asked Questions
Answers to questions about our used smartphones and tablets
What does "refurbished" mean?
When purchasing a refurbished product from Refurbly, you receive a tested, refurbished, and fully reset device, prepared according to standardized processes.
All devices have at least 85–100% battery capacity and perform like new, regardless of the cosmetic condition you choose.
Our cosmetic conditions:
• Like New: Very few visible signs of use, almost no scratches.
• Good: Some signs of use such as light scratches, no cracks.
• Okay: Clear signs of use such as scratches and scuff marks, no cracks.
Do you offer insurance?
Yes! When purchasing a phone or tablet, you can add our insurance called Refurbly Care.
You get 1 year of protection plus a professionally installed screen protector for just 595 SEK.
What’s included:
- Protection against screen damage, accidental damage, loss, and more
- Low deductible (299 SEK) — compared to traditional insurers that often start at 1,500 SEK
- Fast repair or replacement device, handled by our own in-house workshop
Does the product come with a warranty?
es, we offer a 2-year warranty on all our mobile phones and tablets. Why? Because we believe in our quality and want you to feel 100% confident in your purchase.
Our warranty covers all technical faults of the device, including the camera, microphone, display, and more.
What is your return policy?
At Refurbly, returns are always free of charge.
You can easily send the product back using the prepaid return label included in the package.
All our products come with a 30-day return policy, starting from the day you receive your order.
This applies provided that the product is returned in the same condition as when received.
What’s included in the box?
In addition to your refurbished product, the box includes a charging cable, a prepaid return label, an information leaflet, and a SIM card ejector tool.
Please note that a power adapter is not included and must be added separately.
Which payment methods do you offer?
We use SVEA Checkout to provide a secure and seamless checkout experience.
Choose buy now, pay later with 14-day invoice or interest-free installments for up to 12 months.
You can also pay with card payment, direct bank transfer (via Trustly), and in Sweden you can also use Swish.
Smarter phone ownership for a better tomorrow
Today, there are more mobile phones than people on the planet — and we continue to buy new tech at an unsustainable pace.
The overconsumption of electronics is one of the biggest environmental challenges of our time, but it’s not too late.
At Refurbly, we work to reduce global electronic waste by giving old phones a new life and helping build a circular economy.
